facebook tracking

Customer Relations Consultant (Full-time)

If you want to experience working within a startup environment together with an experienced team delivering great products, then this role is a perfect opportunity for you!

Epiceros deliver product solutions to clients in the real money gaming sector. We are now expanding into delivering solutions for the Japanese market (still based out of Stockholm)! As part of the expansion, we’re now looking to hire a native speaking Customer Relations Consultant who will guide our clients as they enter and grow in Japan. In order to be successful in this role, you will know and find out more about what makes Japanese consumers tick based on your creative ability and data from our clients. As a company we like people with that little extra and we want to communicate that to our players so they feel a part of our little family and that they feel they are in good hands. In return you will be working with a great team and interesting clients at our lovely offices in the center of Stockholm.

Role description:

Answering inquiries via email and in real-time, timely and with the highest of standards. 

Work closely with the clients and their marketing- and CRM departments in order to deliver success

Guide customers through the site and assist them in using the various services and products offered.

Advise on content, copy and communication strategy.

Who you are 

Native Japanese speaker

Must be able to work during non-office hours including weekends and holidays.

Good knowledge of the Microsoft Office pack.

Strong organization skills with an ability to multitask in a rapidly changing environment.

Takes initiative without being asked and shows a sense of urgency.

Friendly and personable team player who is both flexible and open to new ideas

Business level English.

A fan of casino games is a plus

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Sveavägen 53
113 60 Stockholm Directions contact@epiceros.com

Why work with us?

Join our team to help reshape online gaming and build products that reach millions of people around the world.

  • Learning & Responsibility

    Joining Epiceros is joining a team where the possibilities to learn from amazing colleagues and assume responsibility are endless.

  • Team outings

    Trips to Malta and Oktoberfest in Munich. And occasional karaoke nights and saké tasting. Just a few of the things we do together.

  • Competitive salary package

    We offer the right candidates a very competitive compensation package.

Team player - Be positive - Beat yesterday

Those are the core values that shape our identity as a company. We work hard to build a great team where everyone feels they are contributing to our success. Everything from having breakfast together to taking part in offsite company conferences covering product improvements and strategy helps build a strong team.

Already working at Epiceros?

Let’s recruit together and find your next colleague.

Teamtailor

Applicant tracking system by Teamtailor